Privacy Policy

Viacole Ltd (“Viacole”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.
 

1. Who We Are

Viacole is a UK-registered company offering a private luxury marketplace for verified buyers, brokers, and sellers across real estate, aviation, automotive, marine, and private islands.

2. Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name, title, date of birth, verification documents
• Contact Data: Email address, phone number, billing and mailing address
• Profile Data: Preferences, feedback, account history
• Transaction Data: Listings, purchases, sales, payment methods
• Technical Data: IP address, browser type, device identifiers, cookies

• Usage Data: How you use our website, features accessed, referral sources

   

3. How We Use Your Data

We use your data to:

• Verify users and maintain a secure platform
• Facilitate listings, purchases, and broker connections
• Provide member-only features and tiered services
• Send service updates, offers, and market insights
• Comply with legal, regulatory, and anti-fraud obligations

4. Legal Basis for Processing

Under GDPR, our processing is based on:

• Your consent (e.g., marketing communications)
• Our contractual obligations to you
• Our legitimate interests (e.g., service optimization, fraud prevention)
• Legal compliance with applicable laws and regulations

5. Sharing Your Data

We may share your data with:

• Pre-vetted brokers and verified members (as required for transactions)
• Third-party service providers (e.g., hosting, payments, identity verification)
• Legal and regulatory bodies when required
• We do not sell your personal data to third parties.
   

6. International Transfers

Some data may be stored or processed outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or to comply with legal obligations.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Cookies

We use cookies to enhance user experience, personalize content, and analyze traffic. You can manage cookie settings via your browser.

10. Contact Us

If you have questions or requests regarding this policy, contact us at:

Email: privacy@viacole.com

Address: C/O universal accountancy Ltd, Kings house, 202 Lower High Street, WD17 2EH